Today’s guests are fast becoming accustomed to service experiences that blend technology with traditional hospitality. This new generation of tech-savvy millennials have high service expectations and their habits are being adopted by the old and young. The problem for hotel operators, however, is meeting and exceeding these high expectations with a superior service experience that ensures guests remember their stay long after they check out. In this blog post, we will explain how the Unified Request Manager can enhance service coverage throughout your hotel, providing guests with slick mobile service experiences that fulfil their needs the moment they occur.

Let the Request Manager handle incoming requests, while you spend more time serving your guests needs…

When a customer is in a rush or in need of service, the last thing they want is to wait around. Whether it’s requesting the bill, making another order or simply getting a server’s attention – a frustratingly long waiting period can have a negative impact on a customer’s experience, sometimes resulting in damaging online and word-of-mouth reviews. The Request Manager helps prevent complaints from ever making their way online, by acting as a clear bridge of communication between guests and service staff throughout the hotel.

Our Request Manager system automatically assigns requests to the appropriate staff department Our Request Manager system automatically assigns requests to the appropriate staff department based on request type – this system frees up valuable time for managers and service staff to focus on fulfilling guests’ needs and exceeding their expectations. Exact locations of requests are displayed on a tablet enabling staff to locate guests faster – staff can monitor individual guest wait times up-to-the-second, ensuring timely and efficient service to every guest. 

Personalise your service…

As soon as a guest requests service their name and location appears on the Request Manager – this enables staff to personalise their greeting when interacting with guests, reducing the friction between staff and guests.  

Less crowding and queuing…

The Request Manager also helps reduce haphazard queuing scenarios, such as counter crowding by providing guests with another way to request service – freeing up service counters reduces congestion around busy service areas, improving the atmosphere and service experience for guests throughout the property.

Simplify communications throughout your property…

Total visibility of all your employees across your property enables you to manage and coordinate staff over multiple floors and departments in real-time without having to rely on radio communications.


If you would like to receive more information on how to enhance service efficiency, then we’d be happy to provide you with a demo. 

Please contact us on +44 (0)2079983364 / info@unifiedapp.com